Cancellation right
You have the right to cancel your purchase within 14 days of the transaction date, free of charge and without giving a reason — provided you have not yet downloaded or accessed the product files.
Waiver upon download: By completing your purchase and proceeding to download, you expressly agree that the digital content is delivered immediately and acknowledge that your right of cancellation is thereby waived, in accordance with applicable consumer protection law.
Technical failures: If the plugin fails to install or activate on a supported system despite reasonable troubleshooting assistance from us, we will issue a full refund regardless of download status.
Not covered: Refunds are not issued for incompatibility with DAW or OS versions outside our stated requirements, issues caused by third-party software conflicts, or personal preference after download.
How to request: Email info@gravaudio.com within 14 days of purchase with your order number and a description of the issue. We aim to respond within 2 business days.
Processing: Approved refunds are returned to the original payment method via Gumroad and may take 5–10 business days to appear.
Last updated: April 2026